Support Center

We offer 7 day a week support for our customers.

Please note that our offices have been temporarily closed due to the corona virus health situation.  We are in the process of migrating our service to a virtual / remote method.  We are not accepting any more orders at this time until further notice.   We appreciate your understanding in this matter.

Looking for an Order ? 

We have been aware that some orders were not received due to an error in our 3rd party shipping software during December and January.  If you ordered a Cardiac Watch and did not receive it or need a replacement watch, please fill out the form on this page and we will ship you a new Cardiac Watch as soon as possible.


We are no longer able to accept returns due to the health risks of the current COVID-19 Virus situation.  If you require assistance with your purchase, please use our user guide as our customer support email center has been temporarily closed during this health crisis.

Online Help and Resources

For common answers regarding the Cardiac Watch including product support, shipping questions and payments or returns,  please visit our knowledge desk by clicking here.

To access the Cardiac Watch Online User Manual and Guide, please click here.

Our Address

Overseas Factory
A 38 floor 518028
Seg Technology Park,
Futian District, Shenzhen, PRC

Please note that our North America distribution offices have been closed.