In some cases when your watch malfunctions or is acting different, you made need to do a restore of the software which is easy to do and only takes a few minutes.
You can do this by going to the 9th screen on your watch as described on this page in our manual.
1. Go to the TOOLS screen by tapping the silver button until you arrive at TOOLS.
2. Touch and hold the silver button until you enter the section.
3. Tap the button until the RESTORE screen comes up.
4. Hold down the button for a few seconds
The watch will automatically restore itself to factory settings.